Project Initiation & Onboarding

How your Digital Twin is born!

Upon purchasing Twinview, our dedicated onboarding team or partners will facilitate the setup of your project. This includes configuring your Twinview environment and initial project setup, ensuring a seamless start.

Your Twinview Customer Success Manager, in collaboration with the Technical Onboarding Team, will oversee the onboarding process. This involves:

1. Project and hosting environment setup.

2. Initial model upload and integration of associated sheets into Twinview.

3. Migration of your asset/building data into Twinview from an existing CAFM platform, if applicable.

4. User roles and permissions setup based on your organisations needs.

5. Assistance in connecting IOT data streams into Twinview's data ingestion service, if you are on the Analytics package.

6. Customisation of reporting and dashboarding to suit your use cases.

7. Comprehensive onboarding training.

In certain cases, your account manager may provide Partnership Training, enabling you to upload and onboard the project independently. This specific onboarding process is not covered in this documentation. Please consult your Twinview account manager for more information on Partnership Training.

The typical onboarding process includes, but is not limited to:

1. Creation of a 'Digital Twin Implementation Guide Document' and associated strategy.

2. Client and project creation on Twinview, with the project associated with the tenant.

3. Upload of supplementary models to Twinview.

4. Project environment settings setup.

5. Default user roles, permissions, and views definition.

6. Creation of organizations and user invitations.

If your project includes the 'Twinview Manage' module, additional steps include:

1. Maintainable assets definition.

2. Default ticket, asset, issue, and maintenance job categories setup.

3. O&M documentation upload to Document Vault & link creation using query builder.

If your project includes the 'Twinview OT Analytics' module, additional steps include:

1. Deployment of a virtual or physical gateway on the project, including configuration of required protocols or integrations.

2. Gateway security certification for secure communication with Twinview.

3. Creation of IoT data stream devices in Twinview.

4. Customization of dashboards, reports, and workflows based on client requirements.

5. Load testing and security hardening on the integration.

Upon completion of implementation, your Twinview Customer Success Manager will continue to work with you to ensure you derive maximum value from your Digital Twin.

Twinview have a specialist 5 day partner training course available for organisations who want to offer fully integrated Digital Twin to their clients. This in depth hands on course covers everything you need to Specify, Advise and Deploy twinview on a project.