Everything you would ever need to know about ticketing in Twinview.
Twinview Manage has a built-in ticketing system, that allows your building users and tenants to raise tickets to your buildings help desk.
The ability to create tickets must be set in the users Roles and Permissions. If they have 'Full Permission' then they can Raise tickets as well as manage and see the status on any tickets they have previously submitted.
When ticketing is enabled on a user, they will see a new menu item appear in the side menu, which will take then to their 'Ticket Centre'. Here they can see only tickets that they have submitted as well as the ability to create a new ticket. This is important as although tickets can bra raised through the FM dashboard, it is often required that non FM operatives have the ability to raise tickets.
Tickets can be raised in multiple ways, through the interface, via the API, through the mobile application of through an helpdesk email. We have created a tutorial showing this process here.
